It’s wise for any business to perform a “Cost/Benefit Analysis” to see if a Service Agreement should be activated and/or renewed. However, local departments may wish to cling onto budget.
In other words, look to cut cost, not value & services – just eliminate the waste!
Maintenance Service Agreements are typically very profitable for software companies. They’re usually very keen for you to renew and you will be made to look a fool for even considering not renewing.